Housing Customer Service Officer

• Salary: £14.24 per hour
• Location: Onsite London N5
• Job Type: Temporary, Immediate Start

We are seeking a Customer Service Officer to provide excellent customer-led service in the management and completion of LCDM cases. This role involves working with both internal and external customers with the overall objective of delivering a swift and efficient service. This position reports directly to the Resident Liaison Manager and does not have direct reports.

• Manage LCDM cases effectively and efficiently, liaising with appropriate internal and external contacts to facilitate considered decision-making in line with relevant procedures, policies, statutory or regulatory guidance in a timely and cost-effective manner.
• Maximise output in the delivery of targets and the organisation's strategic objectives and behaviours.
• Meet all corporate and departmental service level agreements and support the business in achieving these as a whole.
• Utilise technologies and the Microsoft Dynamic platform to deliver an efficient and effective customer-driven service with the ultimate objective to provide a swift, responsive, and seamless service to customers.
• Keep accurate, up-to-date records of all actions taken to assist in case management, statistical analysis, and reports to relevant management teams and boards.
• Work in a fast-paced, evolving, target-driven, dynamic environment.
• Undertake any other duties and responsibilities of an equivalent nature as required.
• Ensure compliance with Equality & Diversity, Health & Safety policies, and General Data Protection Regulations.

• Proven experience in a fast-paced, target-driven, evolving, and dynamic Customer Service environment.
• Demonstrated ability to deliver high-quality customer services with excellent interpersonal and communication skills.
• Experience in the housing sector, property management, or similar fields.
• Strong understanding of Microsoft Office.
• Analytical and problem-solving skills with the ability to interpret information and make considered decisions.
• Interpersonal, influencing, and communication skills with the ability to liaise with a variety of internal and external stakeholders.
• Ability to identify risks to individuals and the organisation.
• Manage customer expectations and keep customers updated and informed.

• Professional qualification in Customer Service, Housing, or similar.
• Knowledge and/or experience of housing law and the work of Housing Associations.
• Experience working with CRM or the Microsoft Dynamic platform.

• Competitive hourly rate.
• Opportunity to work in a dynamic and supportive environment.
• Immediate start available.

To apply for this Customer Service Manager position, please submit your CV

Role until end of September 25 with possibility of becoming permanent