Housing Liaison Officer

Housing Liaison Officer

We are recruiting on behalf of our client for the position of Housing Liaison Officer. This is an excellent opportunity for someone passionate about delivering high-quality tenancy services and working directly with residents to resolve issues and improve their housing experience.

Key Responsibilities:

• Deliver high quality, flexible tenancy management services
• Conduct tenancy checks, manage tenancy changes, and support new tenancies
• Handle low-level anti-social behaviour and liaise with relevant agencies
• Conduct pre-termination visits, viewings, sign-ups, and welcome visits
• Provide advice on tenancy issues and housing options
• Ensure tenancy sustainment through effective support and partnership working
• Serve notices and investigate unauthorised occupation
• Undertake visits to tenants and provide tailored support plans
• Monitor and manage cases of vulnerability
• Respond promptly to resident enquiries and complaints
• Maintain accurate records and document management systems
• Stay up to date on tenancy law and housing policy
• Collaborate with internal teams and external partners
• Support performance monitoring and continuous improvement efforts
• Promote and adhere to Health & Safety, Equality & Diversity, and Safeguarding policies

Key Skills and Experience:

• Previous experience in a housing organisation
• Familiarity with housing legislation and social housing systems
• Strong organisational skills and ability to prioritise workload
• Confident using IT systems including Microsoft Office
• Clear communication skills - verbal and written
• Understanding of social housing, tenancy law, and safeguarding
• Ability to work independently and as part of a team
• Positive, proactive attitude with a strong commitment to customer service