Housing Liaison Officer

2\-3 Month Contract with a Local Authority

Summary

• The Housing Liaison Officer plays a crucial role in providing a high\-quality, consistent, and flexible tenancy management service to residents. This position involves being a visible presence on estates, assisting tenants with new tenancies, tenancy changes, general inquiries, and ongoing housing management needs. The role is vital in ensuring tenants receive the support they need, maintaining clean and safe neighborhoods, and achieving high resident satisfaction.
  

Responsibilities

• Perform tenancy management duties, including new tenancy sign\-ups, pre\-termination visits, accompanied viewings, and post\-tenancy checks.
  


• Conduct tenancy checks, serve Notices (NTQ/NOSPs) as required, and escalate complex cases to Senior Housing Officers.
  


• Undertake routine and ad\-hoc tenant visits related to arrears, ASB, vulnerability, rehousing needs, and welfare concerns.
  


• Support tenancy sustainment by collaborating with internal teams and external partners to achieve successful long\-term outcomes.
  

Experience

• Experience working with the general public in a service\-delivery environment.
  


• 
  
  
  Experience working in diverse communities.
  
  


• 
  
  
  Ability to communicate effectively with people from different backgrounds.
  
  

Qualifications

• 
  
  
  Good standard of literacy and numeracy.
  
  


• 
  
  
  Commitment to personal learning and development.
  
  

Additional Information

• Working hours: 36 hours per week
  


• Bi\-weekly payment schedule
  

The role closes on 20th Feb 2026, apply ASAP.

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