Housing Officer

Job Title: Housing Officer
Location: Onsite and across the borough (limited WFH)

We are seeking a dedicated and experienced Housing Officer to manage a portfolio of properties and deliver frontline housing services to our residents. This role involves both office-based and customer-facing responsibilities, ensuring that our residents receive exceptional support and service. The successful candidate will report directly to the Housing Team Manager.

Key Responsibilities:

• Manage a designated patch of properties, ensuring effective service delivery.
• Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
• Support vulnerable individuals, offering guidance and assistance as needed.
• Work efficiently to meet deadlines and manage a varied caseload.
• Adhere to and implement housing policies and procedures.

Required Skills and Experience:

• Proven experience in the housing sector, preferably with a local authority or registered social landlord.
• Strong customer service skills with a commitment to delivering high standards.
• Experience in supporting vulnerable clients, demonstrating empathy and understanding.
• Excellent time management and organizational skills.
• Familiarity with housing policies and procedures, ensuring compliance and best practices.