Housing Officer

Responsibilities:

1. Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.

1. Carry out estate visits and inspections in a lone working capacity.

1. Build good working relationships with the local Tenant and Residents' Associations and attend out of hours meetings.

1. Manage nuisance cases effectively and liaise with external mediation partners.

1. Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.

1. Respond to correspondence and complaints and provide good quality drafts for members enquiries.

1. Identify, record, and support our vulnerable residents, signpost residents for support as required.

1. Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.

1. Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.

1. Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.

1. Attend court hearings and evictions, always representing the organisation positively.

1. Keep abreast of all relevant legislation and good practice issues relating to the role.

Required Skills and Knowledge:

• Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
• Understanding of how equality and diversity relates to this post.
• Understand the current challenges faced by a social housing provider, within the context of the role applied for.
• To work in partnership within the Council and with a range of external agencies and organisations.
• To deliver an excellent customer service.
• Experience of successfully managing challenging customers.
• Experience of managing and prioritising your own workload in a high-pressured environment. Experience of working collaboratively with other departments, partners, and stakeholders.
• Experience of working within social housing is desirable.
• Have access to a car for work purposes is desirable.
• Able to attend meetings outside of normal working hours.