Housing Officer

• Location: Bournemouth
• Salary: £22ph (£35,000 annually)
• Job Type: Temporary

We are seeking a dedicated Housing Officer to manage a portfolio of approximately 120 rented properties across Bournemouth, Poole, and Southampton. This role involves managing a mix of general needs and supported tenancies, requiring flexibility, excellent customer service skills, and a strong understanding of property management.

• Conduct scheme inspections to ensure health & safety, identify necessary repairs, and maintain communal areas.
• Perform customer home visits for tenancy audits, address housing issues, conduct basic repair inspections, and prepare damp & mould reports.
• Handle general housing enquiries via phone, email, and letter.
• Provide support to tenants to help sustain their tenancies.
• Manage voids and lettings, including requesting nominations, showing vacant properties, and overseeing tenancy sign-ups.
• Investigate and address nuisance and anti-social behaviour reports.
• Ensure tenants understand their rights and responsibilities.
• Conduct estate inspections and monitor cleaning, grounds maintenance, and repairs.
• Promote tenant and resident engagement in service delivery and decision-making.

• Professional qualification in housing management or relevant experience.
• Knowledge of the legal and regulatory framework of social housing and property/tenancy management.
• Experience in general needs housing/tenancy management and supported housing.
• Understanding of issues faced by tenants with learning disabilities, mental health needs, and physical/sensory impairments.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively as part of a team.
• Proficiency in Microsoft Office applications and housing management systems.
• Full clean driving licence and use of own car.

• Competitive salary.
• Opportunity to work in a dynamic and supportive environment.
• Exposure to a variety of housing management challenges.
• Professional development opportunities.

To apply for this Housing Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.