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Housing Officer

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Job Description - Housing Officer

Housing Officer

  • Location: Head office in Staines, hybrid working
  • Job Type: Temp rolling contract
  • Salary: £22 PAYE or £27.54 umbrella per hour

We are seeking a dedicated Housing Officer to manage a portfolio of 115 rented properties across Mitcham, Croydon, Wimbledon, and Sutton. This role involves a mix of general needs and supported tenancies, some with Care & Support on site. It is a customer-facing position requiring flexibility and the ability to respond promptly to enquiries and issues.

Day-to-day of the role:

  • Conduct scheme inspections focusing on general health & safety, identifying necessary repairs, and upkeep of communal areas.
  • Perform customer home visits for annual tenancy audits, address housing/tenancy issues, conduct basic repair inspections, and compile damp & mould reports.
  • Handle general housing enquiries through phone, email, and letter.
  • Provide support to tenants to help sustain their tenancy, including assistance with Universal Credit applications and signposting to relevant services.
  • Manage voids and lettings work, including requesting nominations, showing vacant properties to potential tenants, and handling tenancy sign-ups.
  • Investigate reports of nuisance or anti-social behaviour and take appropriate action.
  • Collaborate with a dedicated Rents Officer to manage low-level rent issues with tenants.

Required Skills & Qualifications:

  • Previous experience within a housing officer-based role.
  • Experience in General Needs housing/tenancy management is essential; experience in supported housing is advantageous.
  • Experience in making court applications and attending court on tenancy-related matters is desirable.
  • Thorough knowledge of the legal and regulatory framework of social housing and property/tenancy management, with experience in delivering services that meet these requirements.
  • Proficiency in Microsoft Office applications and a Housing Management system is desirable.
  • Must have a full clean driving licence and use of own car.
  • Enhanced DBS check required

To apply for this Housing Officer position, please submit your application with an updated copy of your CV

Original job Housing Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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