Housing Officer

Service Charge Officer

• Annual Salary: £28,000 - £35,000
• Location: Basingstoke
• Job Type: Fixed Term (until September 2025)

Join our clients dedicated team as a Service Charge Officer in Basingstoke, where you will play a crucial role in managing service charge budgets and reconciliations. This position offers a hybrid working model, including regular office days, and is an excellent opportunity for someone passionate about delivering exceptional customer service with a keen eye for detail.

Day-to-day of the role:

• Calculate accurate service charge budgets for both existing homes and new developments.
• Perform detailed reconciliations of accounts, applying necessary adjustments.
• Produce clear and compliant service charge statements.
• Address and resolve customer queries effectively, whether over the phone or in writing.
• Analyse data to identify trends, correct discrepancies, and enhance financial accuracy.
• Maintain meticulous records to ensure all documentation is audit ready.
• Collaborate with various teams to streamline processes and enhance operational efficiency.
• Share expertise and provide guidance to team members, aiding in their professional development.

Required Skills & Qualifications:

• Strong proficiency in Excel and a high level of attention to detail.
• Previous experience in a similar role, ideally within the housing sector.
• Excellent organisational skills with the ability to prioritise tasks effectively.
• Strong communication skills, capable of explaining complex information in a clear manner.
• Customer-focused approach, able to maintain composure and professionalism in challenging situations.
• Team-oriented, contributing positively to a collaborative work environment.

Benefits:

• £450 annual flex-pot, discounted shopping options, and a cycling scheme.
• 25 days holiday plus bank holidays, increasing with service up to 30 days.
• Company pension scheme with contributions matched up to 12% and life cover at 4x your salary.
• Flexible working arrangements to support work-life balance.
• Private medical insurance, dental insurance, and critical illness cover.
• Access to a wide range of training courses to support your career development.

To apply for the Service Charge Officer position, please submit your CV or call Hannah in the Reed Basingstoke office.