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Housing Officer

icon building Company : Confidential
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Job Description - Housing Officer

Service Charge Officer

  • Annual Salary: £28,000 - £35,000
  • Location: Basingstoke
  • Job Type: Fixed Term (until September 2025)

Join our clients dedicated team as a Service Charge Officer in Basingstoke, where you will play a crucial role in managing service charge budgets and reconciliations. This position offers a hybrid working model, including regular office days, and is an excellent opportunity for someone passionate about delivering exceptional customer service with a keen eye for detail.

Day-to-day of the role:

  • Calculate accurate service charge budgets for both existing homes and new developments.
  • Perform detailed reconciliations of accounts, applying necessary adjustments.
  • Produce clear and compliant service charge statements.
  • Address and resolve customer queries effectively, whether over the phone or in writing.
  • Analyse data to identify trends, correct discrepancies, and enhance financial accuracy.
  • Maintain meticulous records to ensure all documentation is audit ready.
  • Collaborate with various teams to streamline processes and enhance operational efficiency.
  • Share expertise and provide guidance to team members, aiding in their professional development.

Required Skills & Qualifications:

  • Strong proficiency in Excel and a high level of attention to detail.
  • Previous experience in a similar role, ideally within the housing sector.
  • Excellent organisational skills with the ability to prioritise tasks effectively.
  • Strong communication skills, capable of explaining complex information in a clear manner.
  • Customer-focused approach, able to maintain composure and professionalism in challenging situations.
  • Team-oriented, contributing positively to a collaborative work environment.

Benefits:

  • £450 annual flex-pot, discounted shopping options, and a cycling scheme.
  • 25 days holiday plus bank holidays, increasing with service up to 30 days.
  • Company pension scheme with contributions matched up to 12% and life cover at 4x your salary.
  • Flexible working arrangements to support work-life balance.
  • Private medical insurance, dental insurance, and critical illness cover.
  • Access to a wide range of training courses to support your career development.

To apply for the Service Charge Officer position, please submit your CV or call Hannah in the Reed Basingstoke office.

Original job Housing Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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