Housing Officer

Positive Employment is currently recruiting for a Housing Officer for our client a local government organisation in Portsmouth.

The successful candidate will be fulfilling a tenancy management role which involves having effective conversations with customers from a wide range of backgrounds.

This role is a 6 month contract with the possibility to extend. This role is fully office based.

Duties and Responsibilities but not limited to:

• Help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service.
• Providing budgeting advice, assistance with maximising income, tackling anti-social behaviour.
• Working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair.
• Take appropriate tenancy enforcement action when proportionate and necessary to do so.

Personal Requirements:

• Have experience of working with tenants in a challenging front-line service and be comfortable visiting customers in their home.
• Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure. Be able to demonstrate how you have changed your working practice to reflect the dynamic character of the housing environment.
• Have the ability to converse at ease and build a positive rapport with customers, identifying any vulnerabilities they have and demonstrate how this has resulted in a positive impact and outcome in maintaining their tenancy.
• Demonstrate examples of how you have provided help and support to our customers to enable them to meet their responsibilities as a tenant and actions you have taken as a consequence of a tenant not adhering to the tenancy agreement.
• Be able to communicate in writing to customers, including the use of emails and have experience of preparing documents to be used in case conferences or as evidence in court.
• Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences.
• Be competent with using Microsoft software including: Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records.
• If not from a Social Housing background Transferable skills may be able to be identified with former Police Officers, Social Workers, Estate Agents, Money / Debt advisers.

Working Hours: 37hrs / 9:00am - 17:00pm / Monday to Friday

Pay: £23.00 per hr

Please note this role is within the scope of IR35.