Housing Officer

Housing Officer

Location: Tower Hamlets

Reports To: Neighbourhood Response Manager

Contract Type: Temp / Full-Time (35 hours/week)

£30.64+ per hour

Office Based

Also looking for a CIH Grad

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Job Purpose

Deliver a visible, responsive, and resident-focused neighbourhood service ensuring clean, safe, and well-maintained estates. Act as first point of contact for residents, addressing local issues, enforcing tenancy conditions, and supporting community cohesion in line

• We Care - support for victims and vulnerable residents
• We Are Trusted - act with fairness and integrity
• We Are Improving - use feedback to strengthen services
• We Are Listening - tailor support based on resident needs

Key Responsibilities

1. Tenancy & Estate Management

• Conduct regular inspections; resolve issues like fly-tipping, ASB, repairs
• Investigate tenancy breaches (subletting, hoarding, etc.)
• Enforce tenancy agreements; support legal actions
• Respond to ASB reports; refer complex cases to ASB Officer
• Monitor and escalate repair/environmental issues

2. Resident Engagement & Support

• Be a visible presence; build trust with residents
• Attend meetings and walkabouts; follow up on feedback
• Refer vulnerable residents to support services
• Support local events and promote community cohesion
• Develop local improvement plans with residents

3. Collaboration & Performance

• Work closely with internal teams for seamless service
• Maintain accurate case records and data
• Monitor estate performance; contribute to improvements
• Suggest enhancements to service delivery

Person Specification

Experience

• Housing or estate management
• Handling tenancy breaches & ASB
• Engaging diverse resident communities
• Working with support services & safeguarding
• Health & safety awareness (estate-related)

Knowledge & Skills

• Landlord responsibilities under tenancy law
• Excellent communication & interpersonal skills
• Strong problem-solving & field decision-making
• IT literate; accurate record-keeping
• Collaborative team player

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.