Housing Options Officer

Location: Maidenhead

Contract: Temporary Contract
Pay Rate:

• PAYE: £16.90 – £18.87 per hour
• Umbrella: £21.39 – £23.93 per hour

About the Role

My client, an established Local Authority in Maidenhead are seeking a dedicated and knowledgeable Housing Options Officer to join their team to help deliver a high-quality Housing Options and Homelessness Prevention service. This is a vital role in supporting residents with housing issues, preventing homelessness, and fulfilling the Council’s statutory duties under the Housing Act 1996.

Key Responsibilities

• Provide expert housing advice face-to-face, by phone, and online.
• Conduct outreach visits to homes, prisons, hostels, hospitals, and other locations.
• Assess homelessness applications under Part VII of the Housing Act 1996.
• Explore all housing options to prevent homelessness and reduce reliance on temporary accommodation.
• Investigate landlord/tenant disputes and prepare prosecution files where necessary.
• Deliver training and awareness sessions to stakeholders and colleagues.
• Participate in a call-out rota for emergency homelessness advice and placements.
• Maintain accurate case records and meet performance targets.

What We’re Looking For:

Qualifications:

• 4 GCSEs including Maths & English.
• A-levels / NVQ Level 3 or equivalent (HND/NVQ4 desirable).
• Housing qualification (attained or in progress).
• NVQ2 in Customer Service and/or Project Management training (desirable).

Experience and Skills:

• Strong understanding of housing issues and homelessness legislation.
• Experience working with vulnerable individuals in high-pressure situations.
• Background in Housing Needs, Local Authority Lettings, or similar.
• Proven ability to manage sensitive information and complex caseloads.
• Excellent communication and interpersonal skills.
• Ability to analyse data and present findings clearly.
• Strong organisational and time management skills.
• Ability to travel efficiently across the Borough.
• Clean driving licence and ability to drive a Council vehicle (desirable).

If you are passionate about housing, thrive in a fast-paced environment, and want to help prevent homelessness in your community, we’d love to hear from you.

Apply today