Housing Options Team Leader

Looking for a meaningful leadership role in housing services? Join our team as a Housing Options Team Leader!

As the Team Leader, you'll oversee a dedicated group of officers who are the first point of contact for individuals facing homelessness or housing threats. Your mission? To ensure top-notch customer care, acting with integrity and courtesy at all times.

Your responsibilities will include:

• Ensuring your team is well-equipped with the knowledge to provide accurate advice on homelessness prevention, in line with statutory obligations.
• Supervising and managing staff day-to-day, supporting their training and development needs through one-on-one sessions and team meetings.
• Streamlining processes to minimize wait times, missed calls, and maximize resolution of customer inquiries.
• Collaborating with other services and teams to provide seamless referrals and high-quality assistance.

If you're passionate about making a difference in people's lives and have strong leadership skills, we want to hear from you! Apply now to lead our team in delivering exceptional housing services to our community.