The Team Manager for Triage & Prevention is a pivotal role within a local authority, tasked with managing and coordinating the Triage & Prevention Service. This position ensures the delivery of a creative, customer\-focused approach that aligns with housing legislation, policy, and best practices. The role supports the Assistant Director (AD) of Homelessness and the Principal Housing Officer in developing and implementing homelessness strategies, policies, and service improvements. It involves leading the implementation of new legislation, developing prevention initiatives, reducing the need for temporary accommodation, and managing external relationships, including public engagement campaigns, to enhance awareness and service delivery.
Responsibilities
Develop and implement strategies for homelessness prevention and service development for vulnerable individuals in housing need, considering local, national, and corporate policies.
Supervise all staff within the Triage & Prevention Service, including recruitment, deployment, training, and development. Provide specialist advice, guidance, and training to staff.
Ensure excellent performance and compliance in delivering the councilâs housing duties to households presenting as homeless or threatened with homelessness, in line with legislation, case law, best practices, and statutory frameworks.
Set, monitor, and achieve performance targets and standards for all staff within the service. Promote a culture of staff engagement and continuous improvement using internal and external performance frameworks.
Requirements
Proven track record of reducing spend on homelessness and temporary accommodation through effective control measures.
Experience in initiating, developing, and managing successful projects and programs in a frontline homelessness service.
Educated to Aâ Level or equivalent qualification/relevant experience.
Excellent standard of spoken and written English.
Ideally, a housing qualification and CIH membership.
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