Housing Repairs Complaints Officer

Repairs Complaints Resolution Officer

• Hourly Rate: £19.42 per hour PAYE
• Job Type: Full-time, Temporary (12 weeks)
• Location: Welwyn Garden

Join a Resident and Climate Change team as a Repairs Complaints Resolution Officer. This role is crucial for managing and resolving complaints related to property services. You will play a key role in maintaining high standards of customer service and operational efficiency.

Day-to-day of the role:

• Allocate complaints related to property services efficiently and effectively.
• Investigate and respond to complaints at all levels, ensuring thorough and timely resolutions.
• Oversee and respond to Members' enquiries, maintaining clear and professional communication.
• Chair contractor meetings to discuss and resolve complaint issues, fostering collaborative solutions.
• Produce and update reports on complaint trends to help in strategic planning and improvement of services.

Required Skills & Qualifications:

• Proven experience in handling and resolving complaints within a local authority or housing-based environment.
• Strong investigative skills and the ability to analyse information to resolve complex issues.
• Excellent organisational skills with the capability to chair meetings and manage multiple tasks.

To apply for the Repairs Complaints Resolution Officer position, please submit your CV