HR Admin

Key Responsibilities

• Act as first point of contact for all customers, whether internal or external, via telephone and email and respond to their queries in line with Service Level Agreements.
• Administer the end-to-end employee lifecycle transactions and ensure adherence to HR policies and processes.
• Maintain TOPdesk call management system, ensuring that all calls and queries are logged, and the appropriate audit trails are available. Data integrity must be high, taking into consideration the subject of queries and Service Level Agreements.
• Determine the need to escalate queries as necessary to subject matter expert and do so via TOPdesk call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
• Administer end-to-end employee lifecycle processes, to include but not limited to starters and leavers, contracts of employment, contractual changes, references and long service letters to ensure adherence with current employment legislation.
• Undertake reward and benefits administration.
• Ensure HR system in relation to the above is maintained with accurate and timely data.
• Raise issues as appropriate and contribute to ongoing process development and improvement of HR Service Desk.
• Ensure that a systematic and accurate electronic filing system and record-keeping procedure is followed by all in the department.
• Liaise with Payroll to ensure starters, leavers and contractual changes are actioned in time for payroll deadlines.
• Act as system expert to provide advice and training to our customers and People Service Team on MyHR, e-recruitment, intranet and reward systems.
• Production of regular reports as and when required
• Providing focus specialism and project support by being subject matter champion on HR Systems, Recruitment, Reward and Benefits or Employee Relations.
• Ensure team are updated on changes within specific subject matter and work in collaboration with the appropriate specialism subject matter expert.

Person SpecificationEducation/QualificationsEssential

• GCSEs in Maths and English or equivalent (QCF levels 1-2 / SQCF levels 4-5)

Desirable

• CIPD level 3 or demonstrable equivalent experience.

Job-Related ExperienceEssential

• Proven experience of providing an administrative/coordination service to internal and external customers.
• Good understanding of employment legislation.
• A broad understanding of the HR employee lifecycle.
• Demonstratable experience in dealing with queries and providing resolutions and/or advice within SLAs.

DesirablePrevious experience of working in an HR function.

What you need to do now

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