HR Officer

Role Overview:

As an HR Officer, you’ll be joining a busy and fast-paced online service desk team that is currently managing a backlog of HR transactions. Your role will be pivotal in helping to clear this backlog efficiently while maintaining a high standard of service delivery.

This is a hands-on, transactional HR role that requires someone who can hit the ground running, work confidently with internal systems, and communicate effectively with staff across the organisation.

Contract: 1 month initially, with potential extension up to 3 months
Location: Onsite, 5 days per week for first few weeks then hybrid

Key Responsibilities:

• Responding to and resolving a variety of HR-related queries via the service desk
• Managing and processing HR transactions with accuracy and efficiency
• Handling queries related to:
  
  • Pay and payroll issues
  • Annual leave requests, including purchasing additional leave
  • Flexible working arrangements
• Meeting daily targets for ticket resolution
• Providing excellent customer service and maintaining professionalism in all interactions
• Ensuring compliance with HR policies and employment legislation
• Liaising with employees via phone and email to resolve queries quickly and effectively
• Learning internal systems and processes (including iTrent) during initial onsite period

What You’ll Need to Succeed:

• Proven experience in a transactional HR role
• Strong working knowledge of HR legislation
• Experience using iTrent or similar HR systems
• Excellent attention to detail and organisational skills
• Confident communicator, especially over the phone
• A proactive, customer-focused approach
• Ability to work at pace and manage competing priorities

If you have the required experience and skillset then apply now for immediate consideration.