HR Operations Administrator R0293777

Location: Manor Royal, Crawley (Hybrid – 2 days WFH once trained)
Contract: 7 months (option to go permanent)
Rate: £13.25 per hour

This is a great opportunity to join a collaborative and supportive team, where you’ll play a key part in delivering smooth and effective Learning & Development services across the business.

You don’t need to have previous HR experience — what matters most are your strong admin skills, positive attitude, and willingness to learn.

This isn’t just admin — you’ll be at the centre of coordinating training activities, keeping records accurate, and helping colleagues have the best possible learning experience. You’ll also be a go-to point for L&D queries, support process improvements, and keep things running behind the scenes so the wider HR and L&D functions can perform at their best.

• Deliver consistent, timely, and accurate transactional support for all L&D processes.

• Manage customer queries via case management systems, phone, and in person — always aligned to agreed SLAs and KPIs.

• Coordinate training activities: bookings, invites, cancellations, attendance tracking, and certifications.

• Ensure compliance and minimise disruption through robust process delivery.

• Provide reporting on activities and performance, and help identify areas for improvement.

• Support L&D process improvement and automation efforts.

• Own and resolve learning-related queries, escalating where appropriate.

• Collaborate with wider HR Operations and Learning Hub teams to support overall business objectives.

We’re after someone who is:
? Friendly and approachable
? Detail-oriented and organised
? Able to manage their workload effectively
? Calm under pressure and happy to help wherever needed
? Comfortable communicating across all levels
? Enjoys supporting others and thrives in a team environment

? Strong administration experience (HR/L&D background helpful but not essential)
? Comfortable working to targets, SLAs, or KPIs
? Confident with Microsoft Office (especially Outlook, Excel, and Word)
? Great interpersonal and communication skills
? Able to work independently as well as collaboratively