HR Service Delivery and Benefits Advisor

HR Service Delivery and Benefits Advisor

£50,000 per annum

London (Hybrid)

12 Month Assignment

HSBC is currently searching for a HR Service Delivery and Benefits Advisor to join their team in London! This role is responsible for delivering seamless HR Service Delivery, Payroll and Benefits experience for all HSBC innovation bank employees.

This position requires strong collaboration with HR Business Partners, finance team, group benefits and payroll teams, external vendors, and employees to ensure accurate, timely and engaging support across all HR Processes.

Responsibilities:

1. Nordic Payroll/ Benefit Administration:
2. Manage monthly payroll for HINV Nordic employees.
3. Maintain regular communication with the HINV Finance team.
4. Complete Monthly Payroll General Ledger Journals and respond promptly to employee queries regarding pay and benefits.

1. Benefits Administration:
2. Subject matter expert on all available benefits to our employees
3. Prepare and submit monthly benefit eligibility files for Nudge and Unmind.
4. Attend and contribute to client success meetings with benefit vendors.
5. Manage Annual Benefit Enrolment, including employee engagement and collaborating with Group and vendors.
6. Manage ongoing engagement around employee benefits, including drafting current monthly newsletters to update employees on benefit changes, events, and vital information.
7. Collaborating with the HBUK benefits team on the UK benefits that HINV employees are eligible for. Providing feedback and responding to queries

1. HR Admin and Case Management:
2. Manage HR Direct cases, (Employee queries), escalating and actioning as appropriate and meeting Service Level Agreements (SLAs) and collaborating with assignment groups to ensure smooth employee experience.
3. Working with ER on complex flexible working requests and temporary exception requests. Providing manager guidance and advice on process
4. Supporting employee and manager self-service including educating employees on how to use the HR systems available.
5. Keep up to date on the external HR legal regulations and trends
6. Maintain up-to-date HINV Benefit pages with accurate information.

1. Joiners, Movers, Leavers (JML) Process:
2. Host weekly JML calls, take actions, and follow up with HR team members and ensure system data and JML records are accurate for People Risk Team reporting.
3. Hosting Employee Exit Interviews and recording output

1. Sickness Management:
2. Manage monthly sickness meetings with the HRBP team to review cases and actions, and report pay-impacting actions to Group payroll before payroll cut-off.
3. Conduct well-being check-ins, pay discussions, and provide policy advice to employees on sick leave, demonstrating empathy and professionalism.

1. Occupational Health (OH):
2. Initiate OH processes for employees as needed, and guide employees through the OH process and keep HRBP stakeholders informed.
3. Provide feedback to Optima (OH administrator) and collaborate with Group on OH matters

1. Recognition:
2. Organise, manage and conduct the HINV recognition programs (At Our Best, Nurturing Extraordinary and Spotlight) working alongside Group to engage HINV employees and give great employee experience.

Skills / Experience:

1. Previous HR experience within a Professional Services environment is required.
2. Previous experience in Benefits Administration
3. The role will require excellent administration skills
4. Strong knowledge of Microsoft Office (PowerPoint, Word, Excel, Outlook).
5. Team oriented and collaborative who can develop relationships across the wider business.
6. Strong work ethic. Pride in work with attention to detail.
7. Ability to communicate at all levels of the organisation.
8. Solid analytical, problem solving and decision-making skills.
9. Ability to exhibit empathy to employees and colleagues alike.
10. Demonstrates a high level of integrity and discretion when handling confidential information, ensuring sensitive matters are managed with professionalism and in accordance with company policies.
11. A real passion for improving employee experience
12. Comfortable with working in a fast paced and growing organisation
13. A growth mindset and a willingness to learn

If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we are only able to reach out to successful applicants in the first instance.