Hub IT Support Coordinator

Location: Tidworth

Pay Rate:

• £18.87 per hour via Umbrella
• £14.54 per hour via Hays PAYE

Work Schedule
Mon - Fri 09:00 -17:30

Contract Length: 6 months

We arelooking for a proactive and detail-oriented individual to manage operationalactivities at our regional Hub and surrounding spokes. The role is central tomaintaining service levels, managing hardware workflows, and ensuringcompliance with contractual obligations.

• Ticket Management: Oversee and update support tickets assigned to the Hub, ensuring timely resolution and alignment with contracted service levels

• Asset & Stock Control: Manage incoming and outgoing hardware through accurate scanning and asset tracking procedures

• Disposal Coordination: Handle hardware disposals efficiently and in accordance with contract terms

• Hardware Repairs: Triage and repair in-warranty equipment, working with vendors for parts, returns, and warranty compliance

• Locker Maintenance: Replenish hardware lockers as needed to support field engineers and local operations

• Service Monitoring: Identify potential service risks or opportunities for improvement and escalate to the Team Leader

• Compliance: Adhere to agreed procedures from both Computacenter and any site-specific Authority regulations

With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. Inaddition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurisedenvironment.
If you're looking forthe opportunity to build your career with an industry leader, then please applyand take the career to the next level.

Please Click"Apply now" with a copy of your most recent CV or give us a Call on to have a confidential chat with one of our recruiters.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk