ICT Support Technician

We are working with the HSCNI to recruit an experienced and motivated ICT Support Technician. This role is essential in supporting the organisation's IT infrastructure and ensuring the delivery of efficient and secure ICT and Telephony services. The successful candidate will work closely with the IT Manager to implement strategic initiatives and provide frontline technical support across a wide range of systems and devices.
Key Responsibilities

• Support the development and implementation of the organisation's IT strategy and related policies.
• Provide end-user support and perform complex fault diagnosis and resolution across all IT systems.
• Conduct routine maintenance and fault analysis for IT and Telephony services.
• Deliver primary frontline support for hardware and software used in the organisation's Control Rooms.
• Maintain and develop Active Directory and email accounts.
• Support and manage the AVAYA VOIP telephone system and associated hardware.
• Configure and issue smartphones and tablets (e.g., iPhones, Blackberries), including backend support for BES12 and Airwatch portals.
• Participate in the IT on-call rota to provide out-of-hours support.

Essential Criteria

• University degree or equivalent professional qualification in ICT and at least 1 year of relevant experience.
• Minimum of 4 years' experience in installation and support of network-based computer equipment.
• Proficient in Microsoft desktop applications and Windows operating systems.
• Experience in network administration and troubleshooting (hubs, switches, routers).
• Experience with Active Directory, AVAYA VOIP, BES12, Airwatch, Citrix, and XenApp.
• Understanding of cybersecurity protocols and threat response.

Although the role is initially for a 6-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me on .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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