Immediate Temp Role - Holiday Cover

Location: Tewkesbury
Duration: 19th June - 27th June
Hours: Full-time, office based

Key Responsibilities:

• Sales Order Processing:

  • Create quotes and process orders using Sage 50
  • Handle invoicing and payment processing via phone and email.
  • Manage approximately 5 commercial orders per day, plus 5–10 small online orders (Amazon, eBay, website).
  • Ensure all orders are processed and dispatched within an 8-hour turnaround window.

• Customer Service & Communication:

  • Answer incoming calls, take enquiries, and process phone orders.
  • Liaise with a remote team member to ensure continuity of service.
  • Provide product information and technical support (e.g., product use for descaling boilers).

• Logistics Coordination:

  • Work closely with the warehouse team to ensure timely dispatch of goods.
  • Follow each order through from quote to delivery.

• Administrative Support:

  • Maintain accurate records using Excel spreadsheets and internal systems.
  • Respond to quote requests received via email or purchasing platforms.
  • Take card payments securely over the phone.

Requirements:

• Proven experience in a sales administration or customer service environment.
• Proficiency in Sage Line 50 and Microsoft Excel.
• Strong initiative and ability to work independently.
• Excellent telephone manner and communication skills.
• Ability to adapt quickly and maintain business continuity during staff absence.

Desirable:

• Experience in a sales support role.
• Technically savy to pick up systems quickly
• Strong initiative