Income Management Officer

Your new company
Hays is proud to be working in partnership with a respected national charity dedicated to supporting individuals with learning disabilities to lead fulfilling, independent lives. With a mission grounded in community inclusion and personal empowerment, the organisation delivers housing and support services that promote choice and self-determination. This role will allow the right candidate to contribute to both financial sustainability and the wellbeing of tenants, playing a key role in delivering their impactful work.

Your new role
As an Income Management Officer, you will serve as the primary point of contact for all housing income matters within the organisation. You'll manage a portfolio of rent and service charge accounts, ensuring income is optimised and arrears are maintained within agreed targets. This temporary position is for a 3-month period, with the potential for an extension. The role is fully remote, with occasional travel required for conferences or training sessions. You will work closely with Finance, Operations, and external partners such as local authorities and housing associations.
Key responsibilities include:
- Managing current and former tenant rent and service charge accounts
- Leading monitoring and reporting on income loss from void properties
- Assisting tenants with Housing Benefit and Universal Credit claims
- Preparing legal notices and recommending cases for legal action
- Overseeing the annual service charge review and rent increase process
- Developing policies and procedures for income management across departments

This position is 37.5 hours a week with an hourly rate of 21.16 p/h (inclusive of holiday).

What you'll need to succeed
To succeed with your application you will require the below:
- Minimum of 2 years' experience in income management or a similar role
- Strong background in social housing, customer service, or income collection
- Essential experience using online Housing Benefit systems and portals
- Excellent communication and negotiation skills
- Proficiency in Microsoft Office and housing management systems
- Ability to manage multiple stakeholders across a wide geographical area
- GCSEs in Maths and English (Grade 5/C or above)

What you'll get in return
This role offers a flexible hybrid working model. You will be part of a supportive, collaborative team environment, all complemented by a competitive salary and benefits package. This unique role allows you to help those most vulnerable with suitable accommodation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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