Income Manager

• Temporary position for up to 12 weeks
• Pay: £19.53 per hour
• Location: Braintree - Remote position requires 1 day a week in the office
• Job Type: Monday to Friday - 37 hours 8:00am-17:00pm
• Must have Full UK driving licence and access to a personal vehicle.

Key Responsibilities:

• Collaborate with internal teams and external partners to support clients and provide expert guidance on welfare benefits and financial support.
• Represent the organisation in legal proceedings and manage debt recovery processes when required.
• Deliver outstanding customer service in line with the organisation’s values of ambition, inclusivity, and accountability.
• Conduct client visits while adhering to lone working policies and maintaining a compassionate approach.
• Offer advice on benefit claims, welfare applications, and basic budgeting, including issuing support resources such as Food Bank vouchers.
• Build and maintain strong working relationships to enhance service delivery and client outcomes.
• Contribute to the development and improvement of income-related policies and procedures.
• Stay informed on relevant legislation and best practices in income recovery and legal compliance.
• Maintain accurate records for performance tracking, customer insights, and audit purposes.

Candidate Profile:

• Full UK driving licence and access to a personal vehicle.
• Demonstrated experience in income collection and customer service.
• Experience in legal proceedings and debt recovery is desirable.
• Strong understanding of legal frameworks related to income management.
• Excellent communication, time management, and organisational abilities.
• Proficient in Microsoft Office applications, particularly Word and Excel.

Must be immediate availability to start!