Income Officer

Job Opportunity: Income Services Officer
Location: West Yorkshire
Contract Type: Temporary - Approx. 1 Month
Hours: Full-Time, 37.5 hours per week (Monday-Friday)
Working Pattern: Hybrid - Home, Office & Site-Based
Start Date: ASAP

• Manage rent arrears and associated charges in line with the organisations policies

• Take early and consistent action to prevent the escalation of arrears

• Liaise with customers in arrears to offer support and agree viable repayment plans

• Prepare and manage legal documentation and represent the organisation in court when required

• Ensure all procedures comply with legislation, regulation, and pre-action protocols

• Deliver excellent customer service and build positive relationships with tenants

• Use data insights and professional judgement to anticipate and resolve potential issues early

• Collaborate with colleagues to ensure long-term value for money

• Actively work to reduce evictions and tenancy failures related to debt

• Proven experience in income or rent recovery services within social housing or a similar environment

• Strong knowledge of relevant housing legislation and procedures

• Excellent communication and negotiation skills

• Proactive, solution-focused, and committed to achieving positive outcomes

• Full, clean UK driving licence and access to your own vehicle - essential due to site visits