Income Officer

Income Officer

We’re currently working with an organisation that is looking to recruit an experienced Income Officer to manage a patch of properties that requires responsibility for maximising rental income.

Duration: 3 months initially
Hours: 37 per week | Monday to Friday | 09:00am – 17:00pm

Key Responsibilities:

• Manage a patch of rent accounts and be the first point of contact for residents regarding all types of queries ranging from accounts in credit where the resident is requesting a refund through to attending evictions
• Maximise income through early intervention as soon as rent accounts are in arrears with the key emphasis being on personal contact through phone calls and home visits
• Lead on identifying cases where exceptional knowledge of Universal Credit (UC) regulations will enable the UC Service Centre to make prompt decisions
• Prepare instructions for the Legal Team regarding possession and stay hearing
• Provide cover for other Rental Income Support Officers that demonstrates the highest standards of teamwork and commitment to maximising resident satisfaction

Essentials:

- Full Clean UK Drivers license

If this sounds like the right fit for you, we’d love to hear from you. Please apply with your updated CV, and we’ll be in touch to discuss the next steps.