The Income Officer is responsible for ensuring all income received by the Council is accurately processed, allocated, reconciled, and recorded. This role supports the financial integrity of the organization by managing payment transactions, resolving income\-related queries, and maintaining high standards of accuracy and compliance. The post holder plays a key role in safeguarding vital revenue streams that support essential services across the city. This position requires strong attention to detail, excellent customer service, and the ability to work effectively in a fast\-paced environment.
Responsibilities
Accurately process and allocate all payments received via BACS, CHAPS, debit/credit card, cheque, online platforms, telephone payments, and bank deposits.
Manage the daily administration of income transactions to ensure timely and accurate recording.
Monitor and clear suspense accounts, ensuring unidentified or mis\-allocated payments are correctly coded.
Investigate and resolve complex payment and account enquiries received via phone, email, and digital channels.
Handle income reversals, including chargebacks, refunds, Direct Debit rejections, and unpaid cheques.
Provide clear, professional, and customer\-focused responses to queries from internal departments, residents, businesses, and external partners.
Requirements
Experience: Experience working with payment processing or income management systems. Strong numeracy, accuracy, and analytical skills. Excellent customer service skills with the ability to resolve queries confidently and professionally. Strong written and verbal communication abilities.
Qualifications: IRRV (Institute of Revenues, Rating & Valuation) qualification.
Additional Information
Working hours: 35 hours per week
Location: Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS, United Kingdom
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