Income Recovery Officer

About Us

Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role - Income Recovery Officer

Working within a team responsible for the recovery of income following non-payment of an invoice. You will, through excellent technical knowledge and a pro-active approach, improve income collection and reduce debt owed to the authority. You will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner.

What is the day-to-day of the role:

• Provide a front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer focused approach.
• Work to agreed targets to recover monies owed to the authority as a result of non-payment of invoices.
• Accurately and efficiently communicate with debtors and authorised third parties to ensure payment of monies owing.
• Negotiate and agree instalment plans to maximise income collects for the authority.
• Process, maintain and monitor financial records.

Required Skills and Qualifications

• Educated to minimum GCSE level 4 in English and Mathematics or equivalent.
• Ability to maintain confidentiality at all times.
• Ability to take a methodical and analytical approach.
• Excellent IT skills.
• Confident telephone manner.
• Ability to deliver in a target led environment, prioritise and work to deadlines.

Benefits

• Hybrid working available after initial training period

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Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.