Infrastructure Services Analyst - 12-Month Fixed-Term Contract

Infrastructure Services Analyst - 12-Month Fixed-Term Contract

A global professional services firm is seeking an experienced Infrastructure Services Analyst to support and maintain its core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment.

Key Responsibilities:

• Manage and support the firm's infrastructure: servers, storage, firewalls, WAN/LAN, Wi-Fi, internet, and unified communications.

• Administer and monitor systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Rubrik, Commvault, and more.

• Conduct vulnerability analysis and manage patching using SIEM tools (eg, Rapid7).

• Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained.

• Lead technical troubleshooting and respond to incidents in line with change and incident management protocols.

• Maintain accurate documentation of infrastructure components, maintenance activities, and configurations.

• Provide guidance and training to other IT colleagues to ensure cohesive service delivery.

• Engage with vendors and third parties for escalations and managed services.

• Participate in out-of-hours support and emergency response, as needed.

What We're Looking For:

• 8+ years of experience in IT infrastructure or systems administration within complex, global environments.

• Experience working within ITIL frameworks and ideally ISO 27001-compliant settings.

• Strong working knowledge of:

  • Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)

  • Azure IaaS

  • VMware vSphere & Dell VxRail

  • NetApp storage

  • Juniper Mist & Cato SESE firewalls

  • PowerShell Scripting and automation

  • Windows Server (2008-2025)

  • Networking: DNS, DHCP, subnets, VLAN, TCP/IP, SD-WAN, VPNs

Desirable Certifications:

• Microsoft Azure Administrator (AZ-104)

• VMware Certified Professional (VCP)

• Juniper Mist AI (Wireless/Wired)

• Microsoft 365 Fundamentals

• ITIL Foundation (v3 or v4)

This is a fantastic opportunity to contribute to the ongoing stability, security, and innovation of a global infrastructure estate, while working in a collaborative and forward-thinking IT team.