Inquiries and Decisions Officers

3 months contract with a Local Authority

Job Summary:

• Join the London Borough of Islington’s Housing Needs and Strategy team to make a real difference for vulnerable residents.

• You’ll conduct homelessness assessments, make main duty decisions, and provide empathetic, trauma\-informed support to those in need.

• The role involves clearing backlogs, liaising with internal teams and external partners, and safeguarding adults and children.

Key Duties/Accountabilities (Sample):

• Conduct homelessness assessments and make decisions under relevant legislation.

• Provide trauma\-informed support to rough sleepers, care leavers, victims of domestic abuse, asylum seekers, and LGBTQ+ residents.

• Collaborate with internal teams (Adult Social Care, Children’s Services, hospitals, MARAC) and external agencies (RSLs, probation, voluntary sector).

• Make referrals to relevant support services and public bodies.

• Respond to councillor enquiries, complaints, and LGSCO investigations.

• Maintain accurate records in line with GDPR and council policies.

• Ensure safeguarding procedures are followed at all times.

Skills/Experience:

• Experience with vulnerable individuals in housing, health, or social care settings.

• Knowledge of homelessness legislation and case law (Housing Act, Homelessness Reduction Act, Domestic Abuse Act).

• Strong communication skills, including report writing and stakeholder engagement.

• Ability to work under pressure while maintaining service standards.

• Commitment to equality, diversity, and safeguarding.

Additional Information:

• Enhanced DBS clearance.

• Location: 222 Upper Street, London Borough of Islington.

• Hours: 35 per week (Mon–Fri, 09:00–17:00).

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