Insurance & Claims Officer

• Location: Hybrid (Office attendance required on Monday, Wednesday, and Friday)
• Job Type: Full-time
• Hourly rate: £15.85 per hour
• Length of role: Initial 3 months. 

We are seeking an experienced Insurance and Claims Officer to join our in-house claims handling team. This role is ideal for someone with a strong background in liability and personal injury claims, particularly in public liability, employers liability, or motor negligence policies. The successful candidate will play a crucial role in managing claims, negotiating settlements, and advising on insurance matters within the council.

• Progress and record information on an allocated caseload of insurance claims against the council, including investigating potential fraud cases.
• Determine liability by reviewing and investigating cases and evidence provided.
• Work closely with council department staff on cases affecting them.
• Meet, interview, and negotiate with claimants, their legal representatives, and other stakeholders.
• Recommend and prepare cases for court challenges, including injury compensation.
• Instruct Loss Adjusters as necessary.
• Propose actions to reduce incidents or procedural changes to enhance team effectiveness.
• Arrange site meetings to determine circumstances surrounding specific incidents.
• Perform other miscellaneous tasks associated with the role.

• Minimum of 2-3 years of recent experience in handling insurance claims.
• Strong understanding of common law negligence and risk management.
• Proficient in using office-based ICT applications for email, internet access, word processing, spreadsheet analysis, and database updating.
• Excellent level of English language communication skills for professional interactions.
• Ability to analyse facts and situations and compile, produce, summarise, and present various reports.
• Progressing towards or willing to complete ACII qualification or possess equivalent knowledge and experience.