Insurance & Claims Officer

• Location: Leicester
• Job Type: Full-time

We are seeking a dedicated Insurance and Claims Officer to join our public sector client ASAP. This role is crucial for investigating and recommending actions on insurance claims against the council, particularly those that are disputed or potentially fraudulent. The ideal candidate will be adept at handling complex cases and ensuring that all claims are managed with precision and integrity.

• Progress and record information on an allocated caseload of insurance claims, including investigating potential fraud cases (45%).
• Determine liability by reviewing and investigating cases and evidence provided (15%).
• Collaborate with council department staff on cases affecting them (10%).
• Meet, interview, and negotiate with claimants and their legal representatives (5%).
• Recommend and prepare cases to be challenged in court, including injury compensation claims (5%).
• Instruct Loss Adjusters as necessary (5%).
• Identify and propose actions to reduce incidents or procedural changes to enhance team effectiveness (5%).
• Arrange site meetings to determine circumstances surrounding specific incidents (5%).
• Perform other miscellaneous tasks associated with the role (5%).

• Good level of English language communication skills for face-to-face interactions, telephone communications, and professional email or letter composition.
• Public liability claims
• Ability to analyse facts and situations and compile, produce, summarise, and present various reports.
• Literacy and numeracy skills sufficient for claim calculations and preparing correspondence.
• Progressing towards or willing to complete ACII qualification or possess equivalent knowledge and experience.
• Understanding of common law negligence and risk management.
• Experience with office-based ICT applications for email, internet access, word processing, spreadsheet analysis, and database updating.
• Experience dealing with claims for an insurance company or a large organisation is essential.

• Opportunities for professional development and training to keep up-to-date with legislation, guidelines, and best practices.
• Pay rate up to £16ph
• A supportive team environment within a structured local authority setting.
• Competitive salary and benefits package.

• Must satisfy relevant pre-employment checks.
• Willing and able to work occasionally outside normal office hours and travel within the city or county, and occasionally further afield.
• Must be adaptable, tactful, and diplomatic, especially when dealing with irate or distressed individuals.

To apply for the Insurance and Claims Officer position, please submit your CV and cover letter detailing your relevant experience and qualifications.