Insurance Officer

Duration: 6 months
Hours: 37 hours per week
Salary: £30,559 - £36,124
Hourly PAYE Rate: £15.84

To investigate, assess, and process insurance claims (mainly Public Liability - Highways related) against the client. The role involves interacting with claimants, gathering evidence, negotiating settlements, and ensuring fraud prevention.

• Administer and determine insurance claims, negotiating with all parties involved.

• Calculate and process compensation or recovery as appropriate.

• Investigate claims using council systems, colleagues, and external sources.

• Clearly document reasoning and ensure legal and procedural compliance.

• Identify and escalate potentially fraudulent claims.

• Occasionally handle other claim types: Motor, Property, General Public Liability.

• Undertake additional tasks to support the wider Insurance Team.

• Proven experience in insurance claims handling.

• Knowledge of Highway Law and relevant insurance procedures.

• Strong written and verbal communication and negotiation skills.

• Proficiency in MS Office (Word, Excel, Outlook).

• Sound judgment in complex, sensitive matters.

• Ability to work independently, manage deadlines, and maintain accurate records.

• Experience in a Local Government setting.

• Ability to drive with a clean UK licence.