Interim CRM Coordinator - Entertainment

A wonderful new opportunity has just gone live for a CRM Coordinator to join a leading entertainment brand that brings the biggest and best shows right to your screens at home! With a big focus on planning & strategy, this role is crucial in optimising communication to customers across email, in app & push. This is a fixed term contract for 6 months only.

The role

• Supporting the day-to-day running of the customer engagement team across key channels like in-app, email, and push.
• Helping to deliver regional and local campaigns on time, making sure assets meet all the right specs and deadlines.
• Managing a calendar of key customer moments (content drops, seasonal events, feature launches) and keeping the engagement playbook up to date.
• Working closely with marketing & PR to create smart, targeted campaigns that drive product engagement.
• Using data to spot trends, measure what's working, and suggest new ways to improve connections with customers.
• Always on the lookout for ways to make processes more efficient and stay ahead of the curve with the latest CRM tools and trends.

The Ideal Candidate

• A minimum of 1 years' experience in CRM Management
• Experience with Braze would be highly desirable
• Previous experience working within a matrixed organisation across global markets
• Excellent attention to detail and a highly organised individual
• Strong interpersonal skills and confident dealing with senior stakeholders

Handle Recruitment is acting as an Employment Business in relation to this vacancy.