Interim Financial Assessment Service manager

Job Purpose

Key Duties/Accountabilities

• Support the Head of Service for ASC Financial Assessments to ensure effective delivery of people processes and resource management
  


• Monitor and evaluate performance to ensure effective service delivery
  


• Ensure robust ASC & SGO (Special Guardianship Orders) financial assessment process and efficient delivery of outcomes
  


• Continuously seek innovative ways to improve ASC collection rates
  


• Lead in identifying and addressing skill or training gaps in ASC income Collection & ASC financial assessment staff
  


• Establish effective communication processes with internal and external stakeholders and service users
  


• Identify areas within the business that could benefit from automation processes to reduce costs to the Council
  


• Identify and develop talent, and empower colleagues within the service
  


• Identify and escalate any budget risks
  

Essential Experience Required

• Ability to engage, coach, and motivate teams and set clear targets and expectations
  


• Evidence of high levels of customer service and satisfaction
  


• Experience in successfully managing performance and providing clear constructive feedback
  


• Experience in successfully implementing plans and projects to time and budget
  


• Ability to effectively plan and manage budgets and resources
  


• Demonstrates a good understanding of the political structure and role of elected members
  


• Ability to work collaboratively both within own service and across other services
  


• Excellent understanding of charging framework for adult social services and knowledge of legislation affecting Adult Social Care Service, e.g., the Care Act 2014
  

Essential Qualification Required

• Local Government professional qualification in finance/collection/benefit/welfare reform services or equivalent
  

• Working Hours: 36 hours per week
  


• Position Type: Full-time, Interim
  


• Location: Enfield, with remote/hybrid working options considered
  


• Immediate start desirable
  


• The role closes soon, apply ASAP.
  

• Local Government professional qualification in finance/collection/benefit/welfare reform services or equivalent