Internal Account Executive Marlow

We're looking for an Internal Account Executive to join our Marlow team on a 12-month fixed-term contract.

If you bring energy, strong relationship-building skills, and a knack for making things happen in a client-focused B2B setting, we'd love to meet you.

• Managing a portfolio of 50-60 small, medium, and large business customers, acting as the primary point of contact for customer queries and account support
• Building strong working relationships with customers and internal teams
• Coordinating mailing schedules, collections, and consumables in line with SLAs
• Using your Excel skills (including pivot tables) to forecast, report, and analyse data
• Supporting service improvements and identifying cost-saving opportunities
• Collaborating with Sales and Operations to deliver an excellent customer experience

Monday to Friday, rotating shifts - 8:30 am-5 pm, 9 am-5:30 pm, and 9:30 am-6 pm.

Hybrid working opportunities are available once the initial training has been completed.

The contract for this Internal Account Executive position commences in July.

• Annual leave enhanced with long service.
• Access to our prestige benefits and rewards portal.
• Long service rewards: both financial and leave based.
• Health cash plan.
• Life assurance scheme.
• Career development opportunities.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.

• Excellent organisational skills with the ability to prioritise workloads and meet varied, demanding deadlines
• An energetic team player with a hands-on, "can-do, will-do" attitude
• Self-motivated and able to work independently while maintaining high accuracy under pressure
• Confident communicator across all channels (face-to-face, written, and phone), able to influence and build rapport at all levels
• Proficient in MS Office, especially Excel - including pivot tables and Vlookups
• Full driving licence to be able to travel on occasion to other business and/or customer sites for meetings as required

Bring your experience to an industry leader and play a key role in our success; apply for this Internal Account Executive role today!

We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a 'family' of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.