Internal Sales & Customer Support

Internal Sales & Customer Support – FTC
Location: Wolverhampton
Contract: Fixed-Term
Hours: Full-time

Are you passionate about sales and building lasting customer relationships? Do you enjoy seeing a sale through from first contact to final delivery? We’re working with a well-established and supportive business in Wolverhampton, looking for a proactive and personable Internal Sales & Customer Support Executive to join their team on a fixed-term basis.

In this role, you won’t be making cold calls all day – instead, you’ll be re-engaging lapsed customers, responding to incoming enquiries, and developing long-term partnerships. You’ll handle everything from initial outreach, quoting and sampling, through to order management and follow-up.

What you'll be doing:

• Proactively reaching out to existing and lapsed customers to re-establish and grow relationships
• Managing the full sales process from initial enquiry to order fulfilment
• Sending tailored quotes and organising product samples
• Following up on samples, checking stock, and ensuring customers have what they need
• Identifying opportunities for upselling and repeat business
• Keeping the CRM system updated with key activity and notes

What we're looking for:

• Previous experience in Internal Sales, Account Management, or a similar role
• Strong communication skills with the confidence to build relationships over the phone and via email
• Excellent attention to detail – you’ll be juggling multiple customer needs at once
• Experience in a manufacturing or product-based business is desirable
• Confident using IT systems and CRMs to track customer activity

Why apply?

• Join a friendly and collaborative team
• Get involved in the full customer journey, not just outbound calling
• Gain experience in a reputable and well-run business
• Fixed-term opportunity with potential to gain further exposure