Investigations Officer

Venn Group is delighted to be supporting a regulatory organisation in recruiting an Investigation Officer for a 6 month interim contract. This role offers the opportunity to play a pivotal part in managing fitness to practise complaints from initial receipt through to final Committee hearings, ensuring a customer-focused, timely, and effective process.

The role is ideal for someone with strong investigation and case management experience, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders to uphold public protection and regulatory standards.

Key responsibilities of the role:

• Manage a mixed caseload, including triage, formal investigation, and progression to final Fitness to Practise Committee hearings
• Conduct initial and ongoing case assessments, including risk assessments, interim order applications, and monitoring conditions of practice
• Set and agree case plans with Legal teams, identifying sources of information, witnesses, and barriers to investigations
• Produce high-quality written reports and provide clear verbal updates to colleagues, managers, case examiners, and committees
• Coordinate and quality assure the preparation of case materials for experts, committees, and hearings, ensuring deadlines and legal requirements are met
• Liaise with internal and external parties, including lawyers, registrants, complainants, witnesses, and experts, to ensure cases progress efficiently
• Maintain accurate and up-to-date case files and monitoring systems in line with retention policies and performance standards
• Contribute to the development and continuous improvement of fitness to practise processes, policies, and procedures

Ideal candidate profile:

• Experience in investigations or complaint handling, ideally in legal, regulatory, or healthcare settings
• Strong organisational skills with the ability to manage competing priorities under pressure
• Excellent written and verbal communication, able to explain complex processes clearly
• Sound judgement and decision-making, with a proactive, solutions-focused approach
• Knowledge of relevant legislation and regulatory frameworks
• Proficient in Microsoft Office and CRM systems

Location: London

Duration: 6 month interim contract

Pay rate: £180 - £210 per day (inside IR35, paid via an Umbrella company)

Working hours: Full-time

Working pattern: Hybrid

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.