IT Application Support

IT Application Support - Contract role

Oxfordshire - Hybrid

£400 £500 pd - Outside IR35

3 Months with possible extension

Role Purpose:

To support and maintain a multitude of applications and software deployed across WAE's estate in accordance with the management framework owned by the Application Manager

Operational Duties:

· Day-to-day user support for a multitude of applications from different vendors used by the business including (but are not limited to) Midland HR, SAP, Atlassian, Salesforce, ServiceNow and many others.

· Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained.

· Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally.

· Support application configurations

· Maintain applications through regular system management and upgrades (as required).

· Ensure licenses are kept up to date and consumption is monitored.

· Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.

· Work to find application rationalisations & savings where applicable

· Provide user training and materials where applicable.

· Proactively identify upcoming issues related to applications and work with Operations, Infrastructure and Service Delivery teams to resolve them.

· Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all times.

· Manage and maintain application interfaces, exports and imports, and ensure their smooth running where required.

· Analyse data from systems and produce technical and business reports for consumption by the IT management team, departmental managers and the SLT.

· Translate complex business requirements into application solutions with the support of technical colleagues, external providers and business stakeholders.

· Assist the IT Management team to ensure IT best practice and business policies are followed by the business.

· Contribute to the IT Service Catalogue

· Work within the ITIL aligned IT management framework as lead by the Head of IT

· Own additional IT Processes as identified/required.

· Other ad-hoc duties as required.

Qualifications & Experience:

· Significant experience in a similar/IT related role - Essential

· Experience working within a Microsoft enterprise environment - Essential

· Experience working within the engineering, automotive or motorsport industries - Desirable

· A degree level education in an IT or related technical discipline (e.g. Engineering) - Desirable

· A team player used to learning new skills & taking on new challenges - Essential

· ITIL Foundation Qualified - Desirable

· A friendly and approachable disposition - Essential

This job description is not exhaustive, and the job holder will be required to carry out from time-to-time tasks in addition to the above that will be both reasonable and within their capabilities.

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.