IT Infrastructure Engineer x4

IT Infrastructure Engineer x 4

Implementation Consultancy, Windows 11, Hyper-V and VMware Administration, MS Windows Server, Broadband acceptance, Network troubleshooting, IP Telephony infrastructure, Support and Governance, ISP environment, TCP/IP protocols, BGP, OSPF routing protocols, VPNs, Network Security, Active Directory, CCNA, CCNP

• Location: 4 Fully on-site roles in London, West Midlands, Manchester and North East England
• 5 weeks contract
• £400 - £500 per day via Umbrella
• Enhanced DBS will be needed for the role

Join a pioneering company in education technology, dedicated to enriching the lives of learners worldwide since 1973. We are looking for a Professional Services Engineer to join our Implementation & Consultancy Services Division. This role is crucial for implementing broadband technical solutions in customer environments, ensuring high standards and effective delivery from projects into service. This is a customer-facing role that requires excellent communication skills and the ability to work independently on projects.

Day-to-Day of the Role:

• Implement all broadband technical deliverables, ensuring high standards are met.
• Maintain and update broadband implementation documentation.
• Keep technical skills current and deepen understanding of all supplied broadband products and services.
• Work closely with key external stakeholders, providing reassurance and regular updates on the progress of technical deliverables.
• Review and accept work instructions from the Broadband Development Teams or ICS Technical Architecture Teams.
• Deliver to the defined broadband acceptance criteria and identify areas for continuous improvement.
• Analyse, diagnose, and troubleshoot network issues and related problems during customer change requests.
• Build, configure, and install network and IP Telephony infrastructure-related hardware and software.
• Provide support and governance by assisting team members, capturing changes in work instructions, and offering expertise on technical aspects of customer complaints related to implementation.

Required Skills & Qualifications:

• Professional certification (e.g., CCNA, CCNP) is preferable.
• Experience working in an ISP environment.
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF).
• Comprehensive knowledge of VPNs, network security, routing, and switching.
• Proficiency in Hyper-V and VMware Administration, MS Windows Server installations, and Network Active Directory Printer Installations.
• Ability to work independently and manage customer changes relating to Telecoms.
• Experience in providing remote broadband and VOIP installation services.

In the first instance, please submit your CV.