IT Service Design & Introduction Lead (VP)

A Tier 1 Investment Bank is seeking an experienced IT Service Design & Introduction Lead on a 12 month contract. This is a key role supporting large-scale transformation initiatives, with responsibility for ensuring new and changed services are effectively designed, governed, and transitioned into live environments.

Key Responsibilities

1. Lead the end-to-end service design and introduction lifecycle for new and changed IT services
2. Develop and implement service design packages (SDPs), ensuring alignment with regulatory and internal standards
3. Collaborate with architecture, engineering, and operations teams to ensure services are resilient, scalable, and supportable
4. Ensure traceability of service design decisions to ECB regulatory requirements and internal audit standards
5. Ensure all service components (including SLAs, OLAs, support models, and monitoring) are in place prior to go-live
6. Support the development and embedding of Service Design and Introduction processes, including governance and documentation
7. Engage with senior stakeholders across technology, risk, compliance, and business functions
8. Facilitate service readiness reviews and contribute to go/no-go decision-making processes
9. Ensure operational readiness, including training, documentation, and support frameworks
10. Drive continuous improvement across service transition and service management practices

Key Requirements

1. Proven experience in a Service Design and Transition role within a regulated environment
2. Strong understanding of ITIL v4 management frameworks.
3. Experience supporting large-scale transformation programmes
4. Ability to engage and influence senior stakeholders across multiple functions
5. Strong process design, documentation, and governance experience
6. Experience with service management tools such as ServiceNow
7. Knowledge of regulatory frameworks relating to operational resilience is advantageous
8. Knowledge of ECB SSM expectations and DORA is advantageous