IT Service Desk Analyst

Looking to take your IT skills to the next level in a global, fast-paced environment?

We’re recruiting an experienced IT Service Desk Analyst for a 6-month fixed-term contract based in Manchester—with a strong likelihood of extension or potential for a permanent role. The role offers hybrid working with 2 days per week in the Manchester office. If you’re someone who thrives on solving problems, delivering top-tier customer service, and keeping users connected, this could be your ideal next move.

You'll provide 1st line support within a professional services environment, working across a broad range of technologies, including:

• Microsoft Office & Exchange
• Active Directory
• Citrix & VPN
• Vmware & desktop imaging
• End-user hardware (laptops, desktops, printers, Cisco phones, mobile devices)
• Legal and enterprise applications like iManage, MatterSphere, Bighand, Intapp Time, SharePoint, and more.

You’ll handle incidents and service requests via phone, email, and in person—resolving as much as possible on first contact. You'll also play a key role in projects and major incidents.

What we’re looking for:

• Proven experience in IT support (ideally in legal or professional services)
• Strong communication and problem-solving skills
• Confident managing hardware, software, and user accounts
• A proactive, customer-focused attitude

This is a great chance to get your foot in the door with a high-performing global team—with longer-term opportunities on the horizon. Apply now to find out more!