IT Service Desk Analyst

Our Manchster based client is looking for an IT Service Desk Analyst to join their team to critical support by telephone, in-person support desk and through their digital platform. They are a close-knit team that support and learn from each other. Please note this role requires you to be on site 5 days per week in Manchester.

As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets.

Skills Required:

• Must have strong customer service skills
• Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone.
• Be adept at identifying, gathering and validating customer needs.
• Be proficient in everyday desktop software.
• Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.
• Communicate effectively in person, on the phone, and via emails.
• Possess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action.
• Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other.

In return, you will receive the opportunity to support a the IT Service desk team. The possibility to work on a 3 month contract on a remote basis for the foreseeable paying up to £19.80 p/h (in scope of IR35). This role will be 5 days a week on site in Manchester.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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