IT Support

Location: Halewood, Liverpool (L24 9LE)
Contract: 12-Month Fixed Term | Shift Patterns (Days, 2-Shift & 3-Shift)
Salary: £40,245.53 (inclusive of 35% holiday bonus for 33 days per year)

Start Date: ASAP (based on availability)

Join one of the UK's most iconic automotive employers as part of a major transformation. Ford Halewood Transmission Ltd (FHTL) is investing £355 million to become a leading electric power unit manufacturer - and we're looking for an IT Support Analyst to help power the future.

Ford Motor Company is a global leader in automotive innovation, with over 13,000 employees in the UK alone. At Halewood, we've proudly operated for over 60 years, now transitioning into a state-of-the-art electric vehicle manufacturing facility.

You'll be part of a collaborative team of around 700 professionals, working in a fast-paced, tech-forward environment - where development and internal progression are truly valued.

As a 1st Line IT Support Analyst, you'll provide hands-on technical support to users across the plant - troubleshooting hardware, software, mobile, and network-related issues. You'll manage a high volume of tickets, resolving what you can, escalating when needed, and keeping users informed every step of the way.

This role is ideal for someone with a genuine passion for IT and technology within a manufacturing environment, who thrives on solving problems and helping others.

• Support and maintain PCs, printers, mobile devices, and peripherals

• Troubleshoot hardware/software issues and manage ticket resolution

• Install and configure approved software and hardware

• Manage IT asset inventory and carry out regular audits

• Support collaboration tools and meeting room technology

• Assist with IT relocations and equipment assignments

• Contribute to process improvements and support production IT initiatives

Essential:

• HNC in an IT-related subject (HND or degree preferred)

• Solid working knowledge of IT hardware and software systems

• Excellent communication, organisational, and problem-solving skills

Desirable:

• Actively working toward HND or degree (if currently HNC level)

• Experience or interest in Manufacturing IT / Data Analysis

• Ability to work independently, flexibly, and under pressure

• A competitive salary with annual increases

• 25 days' holiday + 8 bank holidays (with holiday bonus included)

• Access to Ford's Employee Privilege Scheme for vehicle discounts

• On-site gym, sauna, and steam room

• Cycle to Work scheme

• Pension scheme and Employee Assistance Programme

• Real development opportunities and a supportive team culture

At Ford, diversity and inclusion are central to who we are. We welcome applications from all backgrounds and experiences. We're proud to be an equal opportunities employer.