IT Support Analyst

Company : Confidential

Job Description - IT Support Analyst

Job Title: IT Support Analyst
Client: Global engineering & manufacturing client
Location: Springvale
Hourly Rate: £19.61 paye or £25.65 Umbrella
Duration: 12 months
Working arrangements: Monday - Friday full-time onsite

About the Role:

Responsible for the delivery of IT services, including system and infrastructure support,
Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure.
Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues
Address high priority issues/escalations from internal business partners
Assists in integrating IT hardware with the organization's existing systems
Supports the project leader in developing and executing system test plans.
Engagement with business partners to identify new business demands and any potential project work.
Drive continuous improvements with external partners and internal Caterpillar teams.
Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends.
Participate in various update/governance meetings.
Responsible to ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls.

Key Skills:

Knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications concepts, Data Base Management Systems
Strong analytical skills
An IT related degree or extensive ITSM / ITIL experience
Excellent interpersonal skills to manage priorities, issues, and influence others.
Excellent communication and change management acumen. Prior experience managing and resolving issues across multiple business units.

If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on for more information.

Inclusion statement
Outsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

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IT Support Analyst

Job Description - IT Support Analyst

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