IT Support Analyst / 2nd Line Support Analyst

**** Please note this role is Inside IR35 ****

IT Support Analyst / 2nd Line Support Analyst

A fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analyst
to join our London based financial firm on an initial 3 month contract basis Inside IR35.

IT Support Analyst / 2nd Line Support Analyst

Summary:

The client are seeking someone that is is responsible for delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction.

IT Support Analyst / 2nd Line Support Analyst

Key Responsibilities:

* Provide 1st and 2nd line onsite support in line with the agreed company SLA structure.

* Efficiently respond to queries through our ticketing system or over the phone.

* Proactively identify potential issues, isolate them, and implement solutions before they
occur.

IT Support Analyst / 2nd Line Support Analyst

Attributes/Skills:

* Experience working within the financial sector.

* Familiarity with Windows 10 and Windows 11 operating systems.

* Understanding of TCP/IP, DNS, DHCP, VPN, Zscaler and basic network troubleshooting.

* Basic knowledge of Azure/Azure AD services and identity and access management

IT Support Analyst / 2nd Line Support Analyst

**** Please note this role is Inside IR35 ****

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business