IT Support Engineer

IT Support Engineer – 6-Month Contract – Nottingham

My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote teams.

IT Support Engineer job responsibilities:

• Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues.
• Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
• Set up and support new starters including workstation prep, user access, and onboarding assistance.
• Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment.
• Manage user accounts and permissions through Office 365 and Active Directory.
• Configure AV equipment and ensure meeting rooms are tech-ready.
• Provide basic LAN/WLAN network troubleshooting and support.
• Assist with infrastructure and security tasks in collaboration with remote teams.

IT Support experience required:

• Proven experience in a similar IT support role (1st/2nd Line).
• Strong troubleshooting and customer service skills.
• Familiarity with laptop builds, Windows OS, and peripheral support.
• Solid experience with Office 365 and Active Directory.
• Exposure to infrastructure/security and networking tasks is a bonus.
• A proactive and reliable team player who thrives in an onsite support environment.

This opportunity requires the IT Support Engineer to be based on-site 5 days per week in Nottingham.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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