IT Support Engineer

IT Support Engineer - Onsite | 5-Week Contract | £170-£180/day + Holiday Pay
Location: St James's, London SW1Y
Duration: July 21 - August 26 (ASAP Start)
Schedule: 5 days per week, office-based

A leading organisation is seeking an experienced IT Support Engineer for a 5-week onsite contract. The role combines day-to-day service desk responsibilities with high-level VIP support. The ideal candidate will be confident working in a fast-paced, professional environment, supporting senior executives and maintaining critical IT systems.

Service Desk Support:

• Manage incidents and service requests from creation to resolution

• Prioritise, assign, and escalate tickets in line with SLAs

• Collaborate with 1st Line and backend support teams for troubleshooting

• Communicate clear, user-friendly updates to end-users

• Accurately log all calls and issues in the service management system

• Use knowledge bases to support a wide range of applications and services

VIP and Desk-Side Support:

• Provide onsite and remote support to executives and senior stakeholders

• Support approx. 50 users at the London head office

• Assist with international conference calls, board meetings, and AV setups

• Manage onboarding equipment (laptops, desktops, mobile phones)

• Maintain meeting room technology and vendor support contracts

• Oversee the desk booking system

• Crestron MTR video conferencing systems

• Dell laptops, Apple iPhones/iPads, Android (Samsung)

• Office 365 Suite and Admin Portal

• ManageEngine Service Desk & Endpoint Central

• Network troubleshooting and diagnostics

• VPN clients, AirWatch MDM, PingOne 2FA, 8x8 Telephone

This is an excellent opportunity for a skilled support engineer looking for an immediate start in a professional and high-profile environment.

Love Success is acting as an Employment Business in relation to this vacancy.