IT Support Engineer 3rd Line

3rd Line Support / Support Engineer

Certain Advantage are hiring for a 3rd Line Support (Must be able to obtain SC clearance) based in Oxford.

This role is on an initial 12-month contract basis and is office based.

The company:

We’re working with a business that’s one of the world's leading aircraft manufacturers, this company designs, produces, and delivers innovative commercial airplanes, helicopters, and defence systems.

The role:

• Assist with the maintenance and troubleshooting of network infrastructure,
  including Firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate any critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance proxies and GPO Policies.
• Provide Level 3 support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems, ensuring prompt resolution to
  minimise downtime
• Assist with installing, configuring, and upgrading computer hardware, operating
  systems, and software applications.

The individual:

• Strong Working Knowledge of Firewalls and Routing
• Solid Knowledge of Networking and IP Networks
• Knowledge and Experience of Cisco Network Equipment configuration.
• Previous experience working in a corporate environment
• Detailed knowledge of IT/IM Architecture
• Exposure to virtualisation platforms, (ESXi, vCenter)
• Experience working in a secure environment
• Broad technical background
• Working knowledge of ITIL principles
• Cisco Qualification

Does this sound like your next career move? Apply today.


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