IT Support Specialist

IT On-Site Support Specialist

Location: Prestwick
Reports To: IT Manager / Team Leader
Department: IT Services
Job Type: Full-Time Temporary potentially leading to Permanent
Hours: 37 hours per week, Monday to Friday (flexible working arrangements available)

Pay Rate: £19.23

Join a fantastic, well-renowned manufacturing organisation known for innovation, quality, and a strong commitment to employee development. Our client offers a dynamic and supportive environment where IT plays a critical role in enabling operational excellence.

Job Purpose

To deliver high-quality, customer-focused IT support to UK users, ensuring timely resolution of incidents and service requests, effective asset management, and support for IT infrastructure and telephony systems. This role is essential in maintaining business continuity and enhancing user satisfaction across the organisation.

Key Responsibilities

Incident & Request Management

• Monitor and manage desktop incident ticket queues, prioritising tasks in collaboration with IT team leaders.
• Troubleshoot and resolve IT incidents assigned to the UK on-site support queues, escalating where necessary.
• Assist with incident resolution for other Spirit locations as required.
• Fulfil service and IT requests (e.g., Moves, Adds, Changes) within agreed SLAs.

Technical Support

• Provide expert technical advice and support to a large user base of UK-based computing users.
• Support server and network-related service requests under the direction of the line manager.
• Perform telephony support tasks (fixed and mobile) as directed by the Telephony focal point.

Asset & Inventory Management

• Manage the receipt, deployment, and disposal of computing and telephony assets in line with company policy.
• Conduct regular asset audits and maintain accurate records of hardware and software inventory.

Project & Solution Implementation

• Support the rollout and implementation of new IT solutions and technologies across the business.

Customer Service & Relationship Management

• Act as a primary point of contact for internal customers, ensuring a responsive and professional service.
• Build and maintain strong relationships with users to understand and meet their IT needs.
• Actively seek feedback on IT service delivery and work with the IT Manager to implement service improvements.

Skills & Experience Required

• Proven experience in a desktop or on-site IT support role.
• Strong troubleshooting skills across hardware, software, and network issues.
• Familiarity with ITSM tools and ticketing systems.
• Experience with asset management and IT procurement processes.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.

Desirable Qualifications

• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
• Experience supporting telephony systems (fixed and mobile).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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