IT Support Technician

This role is required to provide assistance to the Customer Service team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a Customer Service or Contact Centre background.

Duties:

• Maintain and improve systems
• Log, monitor and repair system bugs
• Manage workflow scripts
• Manage administrative tasks, including creating and updating letter and email templates
• Manage information and general administration of the website pages
• Provide best practice information with colleagues
• Support in delivering user training
• Acting as point of contact for system related enquiries and faults, providing updates

Requirements:

• Technically minded with experience providing support to users
• Excellent customer service skills
• Experience in working with CRM and communication systems
• Understanding of Microsoft office tools including Excel, Word, and Outlook
• Strong communication skills verbally as well as written
• Confident working in a fast-paced environment
• Well organised with good attention to detail

Please apply for a chance to be considered and further information!